Soaring with Swoop Airlines

Swoop Airlines
@FlySwoop Airlines
Swoop Check-in at the Hamilton International Airport

With instances of family travel on the rise, many parents are looking for ways to feel like they have it all…without spending it all in the process.  Posts about how to save money while experiencing bucket-list vacations get a ton of traction on our social media; that’s because flights top many parents’ lists of budget concerns as airline tickets seem to steadily increase in price.

We’ve tried quite a few different “no frills” type airlines to see if we can get our family to and from a popular city without breaking the bank.  In most instances, we’ve regretted our decision to scrimp on flights.

Swoop Airlines
Hamilton International Airport

We recently flew with Swoop Airlines, which now offers direct flights from a city near to our hometown (we flew from Hamilton International Airport) right to Orlando, Florida.  Since we have a young family, traveling to Orlando repeatedly tops our to-do list.  

Crossing through security (blurry for obvious reasons, but we prefer to see it as artistic)

How did Swoop Airlines rate?

When packing for the journey at home (our carry-on bags), we prepared for the worst, to be honest.  We’d been on these types of planes before (or so we thought) so our expectations weren’t that high.  

We were right to pack up little meals for the boys, large refillable water bottles and plenty of family games and activities.  There are no in-flight screens and you have to pay for all on-board food and beverage including water.  But, if you’re ready for it, we we were, it truly isn’t an issue.  When traveling with small children you’re mostly bringing your own snacks, meals and in-flight entertainment any way so this was nothing different for our crew.

But, we were wrong to think it would be a rough flight with cramped seats and poor service (as we’d experienced on a similar competing airline).  From the moment we approached the check-in desk, the staff were all smiles. I heard the attendant next to mine dealing with a relatively pointed customer (who wanted to travel onboard a flight with a car-seat that was approved for Canadian airlines).  The mother and father were both passively-aggressively commenting about the situation until a calm, level-headed Swoop Airlines employee rectified the situation to everyone’s satisfaction.  

Orlando, Florida…here we come!!!

Walking up to the bright pink (or perhaps it’s fuchsia) and white plane, via an outdoor walkway, on a beautiful sunny evening, seemed to fill everyone’s step with pep.  People were taking their time, posing in front of the plane and generally acting in a kind, compassionate manner towards all other passengers.  When our boys scampered off in front of us, the large family that now stood between our boys and us, quickly moved out of the way and stepped back to ensure our kids could see us and we could see them.  It was a generous gesture that we greatly appreciated.

Swoop Airlines Review

Onboard the flight, everything seemed bright and clean.  The aircraft was new and the colour scheme is so uplifting and playful.  We’re a family of pink lovers so we thoroughly enjoyed the bright touches.

Swoop Airlines Menu

When it came time to food and beverage service, I was fully prepared to purchase some milk for our toddler who had cereal in his bento box.  At first, my heart fell as a young flight attendant somewhat rudely and reluctantly told me that they didn’t offer milk on the service cart…the only milk onboard were the small containers for coffee.  I asked for two little creamers just so I could dampen the cereal for my little guy and I’m pretty sure I received an eyeroll as she leaned across my seat to push the attendant call button.  

But as a different woman rushed over with a smile on her face, I felt renewed hope.  I asked if I could have one or two creamers and I could see her eyes land on my son’s bento box with cereal.  To my surprise, she hurried back with a fist-full of milk (in those little creamers) and then came back a minute or so later to make sure it was enough. What a relief!  It’s never a good feeling, as a parent, to feel as though you’re inconveniencing people. It makes me feel small and awkward. 

So thank you to that wonderful flight attendant who helped turn that moment into a feel-good situation.  My three-year-old wolfed down his cereal and was able to enjoy the rest of the flight (which just so happened to coincide with his bedtime).  So we were even more grateful that he had a full tummy.

Overall, we enjoyed our Swoop Airline experience for many unexpected reasons.  It’s worth the bit of extra planning to enjoy a great journey and know that we can fly out of an airport closer to home and for much less than other airlines.


  1. Book your flight before you book your hotel.  Swoop Airlines offers direct flights to many popular destinations — and for a fraction of the cost of other major airlines. But, they don’t fly every day and in most cases they only fly once a day.  So secure your flights first.  That way you know exactly when you’ll need a hotel (based on your departure day and return flight).
  2. Pack light.  On wallet-friendly airlines you’ll often find that the cost of a ticket is much less than other airlines, but you’ll add on quite as few extra fees if you check luggage or bring a carry-on bag.  Try to pack only the essentials, plan to re-wear outfits, and buy or rent any supplies that you can at your end destination.  We opted to get car seats with our car rental instead of paying to check one on the flight (you get one free car seat on Swoop Airlines though, which is awesome).  
  3. Bring a refillable water bottle for everyone you’re traveling with.  We brought one large water container for the adults and one each for our kids.  You have to pay for water on the flight so make sure you fill it up in the airport prior to boarding.  This is a great tip for your wallet and for the environment #plasticfree
  4. Download the Swoop app prior to boarding.  Sign up (create an account) and get yourself settled. That way you have access to their in-flight entertainment on your smart phone or iPad/tablet without worrying about a good enough connection when you’re on the plane (some of our devices hooked up to it and others did not).  We learned our lesson with this one…
  5. Make new friends!  This sounds a bit cheesy but on flights without in-flight entertainment (screens on each individual seat back) you hear a lot more friendly chatter.  I could hear people making friends with seat-mates and talking to one another instead of sticking on a pair of headphones. It was actually quite refreshing. I had a gentleman behind me who clearly never travels.  He also didn’t speak any English.  After a few friendly smiles back and forth, he asked me to help with his overhead bag and when the customs forms passed around the plane, he handed his passport, his form and a slip of paper with hotel information over the seat, right to me, without a word.  
  6. Pack ample activities for young children. There are no screens provided (although the airline offers an app with pay-per-view type movies). Think about the amount of time you’ll be spending in the air and then plan accordingly. We brought small family board games (snakes and ladders), stickers and books. Worked like a charm…
Melissa & Doug reusable stickers (no residue so great for windows)

Overall, we had a positive experience on Swoop Airlines. It’s a low-cost airline, which means there aren’t a lot of frills…and that’s to be expected given that you can fly a family of FOUR to Orlando, Florida (RETURN) for around $750.00 total (minus luggage).

In our opinion, what the airline doesn’t provide (in terms of luxuries like baggage allowance and complimentary food/beverage) it makes up for in service.

We also thoroughly enjoyed making new friends and getting to know new people on our flight. When people are heading to Orlando, Florida it’s usually for a fun, thrilling adventure. So everyone seemed in high spirits. It was refreshing to not sit like a drone with headphones on the entire flight.

As always, we’d love to hear about your personal experience with Swoop Airlines so comment on our social media platforms or send us an email

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